FAQ
All of my items are handmade in the USA, straight out of the pinewood forests of Southeast Georgia, and many are one-of-a-kind. I love using reclaimed and repurposed materials for the things I craft, especially reclaimed Pine wood, which is one of my most-used materials. I am blessed to have a father who is also a woodworker, and so I often use his scraps and leftovers to make toys, home decor, and furniture.
All items will be sent via USPS Priority Mail complete with a convenient tracking number.
Please note that all U.S. orders over $50 ship for free using USPS First Class mail and may have a slightly longer delivery time.
The time I need to prepare an order for shipping varies, but I typically ship within 1-2 business days. I am not responsible for any shipping delays that occur once my item has been successfully received by the postmaster.
Currently, I am not offering International shipping here on my website. However, I am working to feature the best possible way to extend a convenient shopping experience to my customers internationally and hope to make this service available soon. In the meantime, please shop from my Etsy store where you can select this as an option at checkout. Thank you for your understanding.
I gladly accept returns and exchanges. Contact me within 7 days after receiving and ship items back within 14 days of delivery. While I do not accept cancellations, please contact me if you have any problems with your order. Buyers are responsible for shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I gladly accept Paypal, Mastercard, Visa, American Express, and Discover, as well as Fox in the Pines Designs gift cards. I will keep your payment information secure and will never disclose your credit card information.Please reach out to me if your preferred method of payment is not listed here so that I can process your order accordingly.
My ability to complete custom orders is solely based on what materials are available. Obtaining materials can affect the price and turnaround time to complete your custom piece. Do not hesitate in reaching out to me about a custom order, but please note that due to the nature of my business I will have to form my consideration on a case by case basis.